Contact Us
Got a question about one of the betting sites not on GamStop we've covered, spotted something that needs updating, or just want to flag feedback on how we rate and rank operators? This page explains how to reach Non Gamstop Casinos and what we can realistically help with.
How to reach us
The quickest way to contact us is by email at [email protected]. We read every message and try to respond within a couple of working days, though busier periods can mean a slightly longer wait. Please include as much detail as you can — the casino name, the page you were looking at, or a screenshot if relevant — so we can look into it properly.
What we can help with
- Corrections or updates to information about a casino or betting site listed on nemusend.co.uk
- Questions about how we assess and rank the non GamStop casinos featured on the site
- General feedback on our reviews, comparisons or guides
- Reports of broken links, outdated offers or incorrect terms attached to a welcome bonus
- Suggestions for casinos or topics you'd like us to cover
What we can't help with
We're an independent comparison site, not a casino operator, payment provider or regulator. That means we're not able to help with account logins, deposits, withdrawals, verification issues or complaints against a specific brand — those need to go directly to the casino's own support team. If a dispute with an operator isn't resolving well, our Responsible Gambling page has information on where to find independent support and how self-exclusion tools work more broadly.
Before you write in
A few things are worth checking first, since they cover most of the questions we get:
- For background on how the UK's self-exclusion scheme works and why some players look beyond it, see our main Non GamStop Casinos guide
- For details on who we are and how the site is put together, visit our About Us page
- For the legal terms governing use of nemusend.co.uk, see our Terms and Conditions
A note on our ratings
If you're writing in about a specific ranking — say, why Betmica sits above another brand, or how Kikibet's welcome offer compares to Betninja's — it helps to know our editorial ratings are based on factors like game selection, payment options, licensing information available to us, and the clarity of bonus terms. Commission from any operator we link to does not buy a higher position, and we're happy to explain our reasoning if you'd like more detail on a specific listing.
Response times and expectations
We're a small editorial team, so please bear with us if a reply takes a little longer than expected during busy periods. We won't ask for payment details, passwords or account information by email, and we'd encourage you to be cautious of anyone contacting you claiming to be Non Gamstop Casinos outside of the address listed above.
All content on this site is intended for adults aged 18 and over. If your enquiry relates to gambling harm or you're looking for support around your own play, our Responsible Gambling page is a good starting point.